Back to Home

Privacy Policy

Last Updated: January 11, 2026

1. Data Controller and Contact Information

Data Controller: Recharge Travels & Tours (Pvt) Ltd
Business Address: Colombo, Sri Lanka
Email: airport@rechargetravels.com
Telephone: +94 77 772 1999

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via the above email or phone. We can assist you in English, German, or Arabic as needed.

2. Personal Data We Collect

We only collect personal data that is necessary for providing our airport transfer services and running our website. The types of personal information we may collect include:

  • Contact Details: Name, email address, telephone number (including WhatsApp number) for booking confirmations and communications.
  • Travel Details: Flight information (flight number, arrival/departure time), pickup and drop-off locations, and passenger count, to schedule and provide the transfer service.
  • Communication Content: Any information you provide when contacting us via website forms, email, WhatsApp, or phone (e.g. inquiries, special requests, feedback).
  • Usage Data: When you visit our website, we may automatically collect technical data like IP address, browser type, operating system, referring URLs, and browsing behavior. This data may be collected via cookies or similar technologies. We anonymize usage data where feasible.

We do not collect any sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health information, or credit card/payment details) since payments are made in cash on arrival.

3. How We Collect Your Data

We collect personal data directly from you in most cases:

  • Booking Forms: When you fill out our online booking form or request a quote.
  • Communications: If you contact us via an inquiry form, email, WhatsApp, or call.
  • Bookings via Partners: In some cases, via partners (e.g., travel agents) with your consent.
  • Automated Means: Usage Data collected via cookies and similar tracking tech helps us understand how users use our site.

4. Purpose and Legal Basis for Processing

We process your data for the following purposes under GDPR:

  • Service Provision: To process booking requests, arrange transfers, and communicate updates (Contractual Necessity).
  • Customer Support: To respond to inquiries and assist you (Legitimate Interests).
  • Operational Notices: Non-promotional communications related to your booking (Contractual Necessity).
  • Marketing: We do not send mass marketing emails. We may use Facebook Pixel for ads only with your consent.
  • Analytics: To improve our website and services (Consent).
  • Legal Obligations: Compliance with Sri Lankan laws for business records and authorities.
  • Safety: To prevent fraud and ensure security (Legitimate Interests).

5. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and advertising. Some are strictly necessary. For non-essential cookies (analytics, ads), we ask for your consent. See our Cookie Policy for details.

6. How We Share Your Data

We do not sell your data. We share data only in these contexts:

  • Service Delivery: Shared with assigned drivers or operational staff to fulfill your transfer.
  • Service Providers: Hosting (Firebase/Google Cloud), Analytics (Google Analytics), Advertising (Meta/Facebook Pixel). We ensure these providers protect your data.
  • Legal Requirements: If required by law or public authorities.

7. Data Retention

  • Booking Information: Retained to complete service and handle follow-up (up to 2 years typical).
  • Legal/Accounting: Retained as required by Sri Lankan tax/business laws.
  • Analytics Data: Retained for a limited period (e.g., 14 months) before deletion.

8. International Data Transfers

Our company is based in Sri Lanka. Data may be processed in Sri Lanka, the US, or other jurisdictions by our providers (Google, Meta). We rely on appropriate safeguards like Standard Contractual Clauses (SCCs) for cross-border transfers.

9. Your Rights as a Data Subject

Under GDPR, you have the right to:

  • Be informed about how we use your data.
  • Access your personal data.
  • Rectify incorrect or incomplete data.
  • Request erasure ("right to be forgotten").
  • Restrict processing.
  • Data portability.
  • Object to processing (e.g., for marketing).
  • Withdraw consent at any time.

To exercise these rights, contact us at airport@rechargetravels.com.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children under 16. If we discover such data, we will delete it.

11. Data Security

We use HTTPS encryption, secure hosting, restricted access, and regular security monitoring to protect your data. While we strive for security, no internet transmission is 100% secure.

12. Changes to This Policy

We may update this policy. The "Last Updated" date will reflect revisions. Continued use constitutes acceptance.

13. Contact Us

Recharge Travels & Tours (Pvt) Ltd
Email: airport@rechargetravels.com
Phone: +94 77 772 1999
Address: Colombo, Sri Lanka